Servicios de aplicaciones

Cubrimos todo el ciclo de vida de las aplicaciones con las que empresas y administraciones públicas gestionan sus procesos, servicios y productos.

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Business Operations

Technical support, multichannel customer care and Business Process Outsourcing (BPO) for companies and public administrations, helping to define new models of care that improve the relationship with citizens and boost customer loyalty.

When offering the implementation of business processes that require the participation of large teams, it is also important to have the use of technologies that order and streamline the service. Our specialisation is the projects in which in addition to providing the human team, we complement the latter with BPM and RPA tools to offer a higher quality of service at more competitive prices.

We have recruited teams with extensive experience in the back-office processes of utilities in the energy sector and processes related to public administration and citizen service. In the world of telecommunications, we offer experience in network operations, and in business operations in direct interaction with the end customer.

We act as the back-office of processes such as billing and collection, claims management or contracting of services, but also the front-office in direct relationship with the client both in the issuance through different channels, as well as in the attention to them for sales campaigns, attention and support of the first level in various sectors and disciplines.

Coverage of the entire management cycle, producing cost-effective synergies

Automation of highly qualified processes and equipment

In our outsourced business processes, we offer a broad technological package, including RPA that permits the streamlining of human teams.

In our outsourced business processes, we offer a broad technological package, including RPA that permits the streamlining of human teams.

Furthermore, we offer a standalone helpdesk that avoids fragmentation of information and delays in the attention and resolution of incidents.

We assist you in your projects

Our goal is to provide you with the best services for your needs

Making it happen