Empowering governments and public institutions | 360 citizen-centric digital & transformation services
For over 30 years, Ayesa has been at the forefront of digitizing public administration services and platforms. Our expertise has led to the development of highly successful services management platforms for public administrations throughout Spain, and we are now extending this knowledge to ambitious projects in Latin America. Our solutions offer citizens fast, accessible, and user-friendly services based on the 360º citizen model, with updated cloud infrastructure, and safe and eco-friendly systems. At Ayesa, we recognize the importance of direct, personalized communication based on citizens’ preferences, needs, and demands, enabling them to interact seamlessly with the public sector and their administration through multiple channels.



Capacities and technology


Hybrid IT and Cloud Platforms
Our comprehensive service covers the provisioning, orchestration, governance, and management of infrastructure elements, with a focus on Cloud solutions, security management, data protection, and application performance. Drawing on our extensive experience in these areas, we offer efficient and transparent resource management to meet the needs of our clients.
Application Consulting, Development and Maintenance
We offer consultancy, development, and maintenance services across the entire software life cycle, with a focus on training and adapting our multidisciplinary teams to new methodologies and programming languages in the ever-evolving digital world.
CRM & ERP
We offer end-to-end solutions for implementing, maintaining, integrating, and supporting ERP and CRM systems. Our team ensures that users receive necessary training and oversees change management to achieve a seamless transition.
We are capable of handling high-demand projects, both domestically and internationally. Our clients include large multinational corporations and governments, and we have successfully digitized entire ministerial organizations and more.
Open Government Solutions
We utilize technology to promote transparency, participation, and collaboration with public administration and government stakeholders. Our approach involves leveraging social media technology and linked data, supported by a management structure that encompasses leadership, social strategies, community tactics, roles, metrics, and guides. By utilizing social media technology as a platform, we can achieve significant gains in terms of productivity, innovation, reputation, and changes to political agendas.
Digital Governance
We offer digital governance solutions that utilize new methodologies, tools, and services to manage data, systems, and infrastructures in an intelligent, flexible, scalable, and efficient manner. Our shift in approach from a procedural to an intelligent management approach, differentiates us in the market. This means we incorporate Big Data, Analytics, AI, Machine Learning, and RPA to innovate and provide solutions based on data. We assist clients to move from IT Governance to Digital Governance, using new methodologies, tools, and services such as DevSecOps, Agile, and Lean Management. Furthermore, we can apply predictive techniques by anticipating citizens’ needs and behaviors through the application of Analytics and Artificial Intelligence.
Outsourced Business Processes
Ayesa provides specialized back and front office services to streamline business processes, with extensive experience in the energy sector and public administration-related services. In telecommunications, we offer expertise in network operations and direct customer interaction.
Our approach is based on three pillars: comprehensive management of digital public ecosystems (including services, infrastructures, and systems), transparency and security (using SOC solutions and blockchain technology), and representation of the AAPP in new social spaces.
Our team is supported by additional BPM and RPA tools to ensure high-quality service delivery.
Our approach
We assist you in your projects
Our goal is to provide you with the best services for your needs