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Andalusian Employment Service
Digital Transformation in Employment Guidance and Intermediation:
Employment guidance and intermediation are key components of the ongoing digital transformation at the Andalusian Employment Service (SAE), an agency operating under the Regional Government of Andalusia. Since taking over responsibility from the National Public Employment Service in 2001, the SAE has played a leading role in shaping and implementing active employment policies across the region.
The SAE's mission is to connect jobseekers with opportunities that align with their skills and experience while also supporting businesses in filling their staffing needs. This involves matching job supply and demand, enhancing employability, and tackling the nearly 150,000 job vacancies across Spain.
To facilitate this, the Andalusian Employment Service utilizes SILA, an advanced employment services system designed to help jobseekers find and apply for job openings. SILA replaced the previous system, Hermes, which was also developed by Ayesa.
SILA offers jobseekers comprehensive and up-to-date information about available positions, detailing job requirements, conditions, and responsibilities. Additionally, it provides resources and guidance to enhance employability.
Ayesa has been entrusted with the development and continuous upgrade of the SAE’s employment solutions since its inception. In the most recent phase, Ayesa, in partnership with Babel, has provided technological and functional upgrades to SILA, ensuring its continued effectiveness in the digital era.
Ayesa and Babel have been responsible for restructuring and integrating the services and applications of the Andalusian Employment Service (SAE). Their work involved providing both functional and technological upgrades to SILA, aiming to enhance employment intermediation, improve the employability of jobseekers, and help businesses in the region fill their vacancies.
Throughout this process, data integrity has been maintained, and the solution is now able to access real-time information from the Public Employment Services Information System (SISPE) and other applications used by the Andalusian Employment Service.
As part of this contract, Ayesa has delivered software development services to modernize the agency's operations, provided 24/7 support for information system issues, and offered operational and IT team support services.
The project has delivered several key benefits, including increased operational efficiency, enhanced service quality, improved employability for jobseekers, and easier access to financial assistance and services for the public. It has also helped companies fill vacancies more effectively.
The system is now used by nearly 700,000 jobseekers in Andalusia, as well as those seeking to improve their skills. Additionally, businesses across the region benefit from its intermediation and guidance services, while agency staff have experienced improved efficiency in their work.
Overall, the upgrade has not only improved public perception of the Andalusian Employment Service but also boosted satisfaction among its employees.
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